The DWP will pay nearly £50,000 in damages to a deaf man after repeatedly failing to provide him with the interpreters he needed for job-related interviews. Paul Rimmer said he believed his local Jobcentre failed to provide the support he needed because they found it “too difficult and too expensive”. The employment tribunal has now told DWP to pay Rimmer £49,880 in damages and interest payments for the years of discriminatory behaviour. Mr Rimmer warned most DWP staff “do not understand the difficulties facing me as a profoundly Deaf person”.
He told Disability News Service: “I am shocked about the barriers and discrimination that I have had to go through. I was shocked about the lack of training [DWP/Jobcentre] staff have had, lack of deaf awareness and how I have been stuck in a system and unable to move on. “I was shocked by what I have heard in evidence from DWP staff. I am proud of what I have achieved and hope that it helps other people as well as myself.” He added: “I know that the same thing happens at other jobcentres and I hope things will change more widely.
“I hope it doesn’t just change at Leeds but that the DWP look more widely at the training of staff across the country.” Nick Whittingham, chief executive at Kirklees Citizens Advice and Law Centre, said: “This case shines a light on the way that disabled benefits claimants are treated by the DWP, and is particularly important in light of current political rhetoric. “The indications are that failings are systemic and that provision for supporting deaf and other disabled people is limited both by funding constraints and by an institutional failure to understand, or even attempt to understand, their needs.”
A DWP spokesperson said: “We are considering this judgment. We are committed to providing accessible services to ensure customers who need extra assistance can access our help.”
ATR COMMENT: A victory for BSL-using deaf but a hollow one for deaf or the HI who do not use sign language, with the refusal to offer them text or lip-spoken support is an accepted norm. Even areas dedicated to their support offer access piecemeal or via post code lottery. ATR did a FOI request to all Health trusts in Wales, none, returned data on text or lip-speaking access provision, most offered BSL instead to deaf who don't use it. Why aren't non-BSL charities more aggressive in demanding the support they are entitled to?