Apparently, we needn't hold our breath, there isn't any. As a deafened person who doesn't have a mobile phone, I can share their pain, but I gave up when I realized online access, isn't, and is designed as a deterrence, not a supportive system, so demanded face-to-face again. Forget 111 sign health and that stuff, strictly for the BSL birds.
A recent survey conducted by Healthwatch, has, highlighted that digital barriers are making it difficult for people to access healthcare services. The survey revealed that elderly individuals, those with sight or hearing impairments, and non-regular internet users are facing challenges in booking appointments online or over the phone.
These barriers are causing some individuals to give up on seeking care, said Hannah Davies, the CEO of Healthwatch. Digital healthcare saw a significant shift during the COVID-19 pandemic. While some benefited from improved access, others, like Gemma O'Connell, who has deaf parents, struggled with the new digital approach. Angie Pullen, another respondent, expressed concerns about vulnerable individuals being unable to access GP services due to digital difficulties.
Dr. Richard Vautrey, a senior doctor, acknowledged the benefits of digital systems in healthcare. However, he emphasized the importance of ensuring accessibility for all patients. He highlighted the need for various avenues such as online, telephone, and face-to-face consultations to accommodate different patient needs.
Overall, the Healthwatch survey results indicate that the transition to digital healthcare is creating obstacles for certain individuals, ultimately hindering timely access to essential care services.
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